1. Shipping Area (free shipping)
We currently only ship to locations within the United States with free shipping (Except Hawaii, Alaska, and Puerto Rico).
Scooters are shipped to Canada with a $150 shipping fee per scooter.
Additional $15 shipping fee for purchasing accessories separately to Canada.
We ship scooters by FedEx or UPS. And we do NOT ship to PO BOXES or APO.
2. Delivery Time
In-stock orders typically ship within 5 business days, unless otherwise noted on the product page. (In the rare occurrence that we cannot ship your order within 5 days.)
For in-stock orders, we’ll provide the tracking number within 5 business days. A shipping confirmation email will be sent to your email once the order has shipped. The carrier is UPS/FedEx. It may take 3-10 days for your shipment to be scanned by UPS/FedEx. For any third-party shipping, we cannot provide any additional shipping information or documentation. Any delivery dates provided by VARLA are estimates.
For pre-orders/backorders, please refer to the shipping date on the product page.
3. Shipping Changes
- a. NO CHARGE for changing the address BEFORE we provide you the tracking number.
- b. $20 WILL BE CHARGED when the in-transit shipping information shows that the change is successful on FedEx.
- c. If you fail to cancel the item which is in transit, please reject the package and 10% of the scooter value will be charged as a cancellation fee.
- d. If you apply to change your address after the order is shipped, we’ll apply to FedEx/UPS, but we can not guarantee that the information will be changed 100% successfully.
4. Order Cancellation
If your order is in transit and cannot be modified, you may reject the package and 10% of the scooter value will be charged as a cancellation fee.
5. Order Tracking
You can track your order and shipping & handling information on your account if you have registered one on www.old.varlascooter.com. For more shipping information, send an email. We will get back to you within 24 hours.
